Frequently Asked Questions (FAQ)

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, and other secure payment methods available at checkout.

Can I cancel my order?

Yes. Orders may be canceled within 24 hours of purchase or before they enter the fulfillment process.

If your order has already been shipped, cancellation is no longer possible. However, you may request a return after delivery according to our Return Policy.

Will I receive an order confirmation?

Absolutely. Once your order is successfully placed, you will receive an order confirmation email containing your order details.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer free shipping on all orders.

How long does shipping take?

Estimated delivery times:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
Europe: 8–20 business days

Shipping times may vary depending on customs processing and local carriers.

How can I track my order?

Once your order ships, a tracking number will be emailed to you. Tracking information may take 24–72 hours to update.

My package is delayed. What should I do?

If your order has exceeded the estimated delivery window, please contact our support team at support@nlmdecor.com and we will assist you.

Products

Are your products made from real wood?

Many of our products are crafted from natural wood, including premium walnut and other quality materials. Product descriptions will specify the materials used.

Will my item look exactly like the photos?

Because natural wood has unique grain patterns, slight variations in color, texture, and appearance may occur. These natural differences make each piece unique.

Are your products suitable as gifts?

Absolutely. Our handcrafted wooden décor and home accessories make thoughtful gifts for housewarmings, weddings, birthdays, and special occasions.

Returns & Refunds

What is your return policy?

We accept return requests within 30 days of delivery, provided the item is unused and in its original condition.

What if my item arrives damaged?

Please contact us within 7 days of delivery and provide photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

How long does a refund take?

Approved refunds are typically processed within 5–10 business days and returned to the original payment method.

Customer Support

How can I contact NLM Decor?

You can reach us anytime at:

Email: support@nlmdecor.com

We strive to respond to all inquiries within 24–48 business hours.

Do you have a physical store?

Currently, NLM Decor operates exclusively online, allowing us to offer carefully curated products and deliver them directly to customers worldwide.

About NLM Decor

What is NLM Decor?

NLM Decor is a home décor brand dedicated to bringing warmth, simplicity, and timeless craftsmanship into everyday living spaces. Our collection focuses on elegant wooden décor, functional design, and natural materials that enhance modern homes.