Shipping Policy

At NLM Decor, we carefully prepare and inspect every order before shipment to ensure it arrives safely and in excellent condition.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
During holidays, promotions, or peak seasons, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
Europe: 8–20 business days

Please note that these delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after shipment.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at:

support@nlmdecor.com

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Order Cancellation Policy

We understand that plans can change.

Cancellation Before Shipment

Orders may be canceled within 24 hours of purchase or before the order has been shipped.

If your order has not yet entered the fulfillment process, a full refund will be issued.

Cancellation After Shipment

Once an order has been shipped, it can no longer be canceled. Customers may request a return after delivery in accordance with our Return Policy.

Returns & Exchanges

We want you to be completely satisfied with your purchase.

Return Eligibility

You may request a return within 30 days of receiving your order if:

The item is unused and in its original condition.
The item is returned in its original packaging.
The return request is approved by our customer support team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

Order number
Photos of the item
Photos of the packaging
Description of the issue

In such cases, we will offer a replacement or full refund at no additional cost.

Exchanges

If you wish to exchange an item, please contact us before returning the product. Exchanges are subject to product availability.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products
Gift cards
Clearance or final-sale items

Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), NLM Decor will cover the return shipping costs.
For returns requested for personal reasons (change of mind, ordering the wrong item, etc.), customers are responsible for return shipping expenses.